Next Post

US businesses' CX scores down from last year's all-time high

[ad_1] U.S. companies have taken their eyes off the consumer and the result is worse customer experience, according to a new report.  The Forrester study found CX, which hit all-time rating highs last year, is now back down to pre-pandemic levels. The overall CX Index score fell from 72 in […]

You May Like